Delete your WEFT account

You can delete your WEFT account, and the data that belongs to it, at any time from inside WEFT.

How to delete your account

Open the WEFT app, or go to app.wefthq.io, and sign in.
Open Settings. On a phone, Settings is under More.
Go to Delete your account and read what is deleted and what is kept.
Tick “I have read what is deleted and what is kept.” and choose Continue to delete my account.
Enter the code we email you, and choose Verify.
Type DELETE MY ACCOUNT and choose Delete my account.

Before you delete, you can take a copy of your data on the same page.

What happens next

Deletion starts as soon as you confirm. There is no waiting period, and it cannot be undone. When it finishes you are signed out and cannot sign in again.

Deleting the app from your phone does not delete your account.

If you have a paid plan

Deleting your account ends any paid plan at once and deletes your customer record with our payment provider. You won't be charged again, and the rest of the current period isn't refunded unless the law where you live requires it, as in Québec. Records of past payments are kept as the law requires.

What is kept

These five records are kept after your account is deleted:

Financial ledger. Payment and seat records are kept because financial records must be retained; your identity is removed from them.
Audit chain. The tamper-evident record of system actions is kept. It can never be rewritten, and reading it is itself recorded.
Support-resource record. If WEFT ever showed you safety support resources, a content-free record of that is kept for 12 months. It contains nothing of what you wrote.
Consent record. A pseudonymized record that consent was given is kept, as the legal record that contact happened only with consent.
Terms record. If you live in the United States, a pseudonymized record of which Terms you accepted, when, and any arbitration opt-out is kept for 6 years, as the legal record of our agreement.

Encrypted backups of the database are made nightly and kept for 7 days. Backup copies therefore disappear on a schedule, not instantly: your deletion completion record shows the exact date the last backup copy expires. This is disclosed, never silent.

What you shared with others

Messages you sent stay in the other person's copy of each conversation, and in Pods you were part of, shown without your name. Files and photos you shared are deleted. Posts you wrote as a Community administrator stay in that Community without your name.

You delete your account yourself, signed in on the web or in the app, and confirm it with a code we email you. If you cannot sign in, email support@wefthq.io from your account address and we can help with sign-in or access problems. Once you can sign in again, follow the steps above.