Help
How to reach WEFT, report or block someone, and delete your account.
Who runs WEFT
- Run by
- WEFT Technologies Inc.
- support@wefthq.io
- Postal address
- 4174 Central Sarasota Parkway, 227, Sarasota, FL 34238, United States
- Telephone
- +1 (617) 201-1413
Contact
Email us at support@wefthq.io.
If you cannot sign in, email us from your account address and we can help with sign-in or access problems. You delete your account yourself, signed in on the web or in the app, and confirm it with a code we email you. Once you can sign in again, delete it in Settings, under Delete your account.
Privacy
Questions about your personal information, and requests to use your privacy rights, go to Gabriel Khoury at gabriel@wefthq.io.
Report something
Use Report on the screen where you saw the problem: a conversation, an ask you received, a Community post, an open need, or a person's profile. In a conversation, Report is under More.
The person you report is not told. You can see your reports, and where each one stands, in Settings under Your reports.
Report illegal content
Anyone, with or without an account, can report content they believe is illegal by emailing support@wefthq.io. Say where the content is, why you believe it is illegal, and give your name and email address.
Block someone
In a conversation, Block this person is under More. You can also block someone from a connection request you received, in a Pod you share, from an ask you received when it shows who is asking, from their card in a Community's member list, or from their profile when WEFT suggests them for a shared interest.
They will not be routed to you, will not find you, and cannot invite or connect with you. They are not told.
Delete your account
You can delete your account from inside WEFT at any time. The steps, and what is kept afterwards, are on one page.
Plans and billing
WEFT is free to use. WEFT Premium, Coffee Chats and WEFT Business are optional paid plans you can start under Your plan, on the WEFT website. You can hold one paid plan at a time. Payments are processed by Stripe; where checkout shows "Sold through Link", Link, a Stripe company, completes the order on WEFT's behalf.
To see past payments, change the card your plan renews with (the pencil next to your card) or change plan, go to Your plan and choose Manage billing; to cancel, choose Cancel plan. If your order was sold through Link, you can also manage it in your Link account.
If you cancel, your plan stays until the end of the period you have paid for, and you are not charged again. If you cancel during a free trial, you are not charged.
Payments are not refunded for unused time in a billing period, except where the law requires it. If a payment could not be applied to your plan, it is refunded in full automatically. If you think you were charged in error, email support@wefthq.io and we will correct any billing error. If your order was sold through Link, you can also ask Link for a refund.
If a renewal payment does not go through, your plan stays on for up to 72 hours while it is tried again. Pay the renewal from Your plan, or from the payment email Link sends you. After that, paid features pause until it is paid, and nothing is deleted. To renew with another card from then on, choose Manage billing and the pencil next to your card.
Receipts are emailed by our payment provider: by Link, for an order sold through Link. You can also see past payments under Manage billing.
Deleting your account ends a paid plan straight away, and the rest of the period is not refunded unless the law where you live requires it, as in Québec.
AI processing
How WEFT uses a third-party AI provider to process what members write and post is described in the privacy policy.