Terms of use

These Terms of Use are an agreement between you and WEFT Technologies Inc., a Delaware corporation ("WEFT", "we", "us"). They apply when you use WEFT on the web at app.wefthq.io or in the WEFT apps.

You accept these terms when you create an account or tick the box to accept them. If you do not agree with them, please do not use WEFT. Our Privacy Policy, at app.wefthq.io/privacy, explains how we handle personal information.

Important: if you live in the United States, section 14 provides that disputes between you and WEFT are resolved by binding individual arbitration instead of in court, without class actions, except in small-claims court, unless you opt out within 30 days. It does not apply if you live anywhere else, including Québec.

We may provide these terms in several languages. If you live in Québec, the French version of these terms binds you and WEFT; if the French and English versions differ, you may rely on whichever is more favourable to you. Elsewhere, if the versions differ, the English version controls, except where the law where you live requires otherwise.

You must be at least 18 years old. You may hold one personal account. The details you give us, including your date of birth, must be accurate, and you are responsible for what happens on your account. You sign in with codes sent to your email address, so keep access to that address secure.

Communities on WEFT are joined by invitation, link or code, and a Community may set its own membership rules. You may not use WEFT if we have closed your account for breaking these terms, or if the law that applies to you does not allow it.

WEFT helps you meet the right people through your network and your Communities. You describe what you need, what you can help with and whom you would like to meet. WEFT uses the information members choose to make available to identify people who may be relevant, suggests a short list, and you decide whom to ask.

When you ask someone, they receive your Request at the sharing level you chose. They decide whether to accept it, and they can decline without giving a reason. A conversation or introduction opens only when they accept. People you do not ask never see your Request. You choose which profile you appear with in each place, and what each profile shows.

WEFT also offers profiles, Communities and Organizations, Connections, Circles, Standing Needs, Coffee Chats, Business requests and optional paid plans.

WEFT introduces people. It does not employ, endorse, verify or supervise members, and it is not a party to anything members arrange with each other. Advice, services, opportunities and introductions come from the members who offer them, and you decide whether to rely on them. A member who offers a professional service, such as legal, medical, financial or employment services, is responsible for any licence, qualification or rule that applies to it. We work to make suggestions useful, but we do not promise that anyone will respond, accept, help or be the right person for you.

WEFT uses automated systems, including AI models provided by Anthropic, to run the service: to check content for safety, to understand what members ask for and offer so that WEFT can suggest relevant people and opportunities, to help you draft your profile and read documents you choose to upload, and to translate what members write. Automated suggestions, drafts and translations can be wrong. Nothing an AI drafts becomes part of your profile until you confirm it.

When you sign up you allow WEFT to process what you write and post in this way. WEFT cannot work without it, so if you withdraw that permission in Settings you will no longer be able to use WEFT, although you can still download your information and delete your account. The Privacy Policy explains what is processed and what is never sent.

You own what you write and upload. You give WEFT a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, adapt (for example by translating it) and display your content, only as needed to operate, secure and provide WEFT for you and to show it to the people and in the places you choose. This licence lasts while your content is on WEFT. It ends when you delete the content or your account, except for the copies described in the Privacy Policy and on the account deletion page, such as messages you sent, which stay in the other person's copy of a conversation without your name.

You must have the right to share what you post, including information about other people and photos of them. You are responsible for your content and for what you arrange with other members.

Private Notes are encrypted on your device with a key made from your passphrase. We cannot read them, and we cannot recover them if you lose your passphrase.

If you send us feedback or suggestions, we may use them without any obligation to you.

WEFT is open to a wide range of needs, views and subjects, including health, sexuality, religion, politics, money, legal problems, work and business. You may discuss difficult, sensitive or controversial subjects and express opinions others disagree with. What is not allowed is using WEFT to:

(a) harass, abuse or intimidate a person, encourage others to do so, or make unwanted sexual advances;

(b) expose a private person's non-public information, such as a home address, private images or exact location, or locate, track or identify someone who has not agreed to be found;

(c) threaten violence or call for people to be harmed;

(d) attack people with dehumanizing language or slurs because of a protected characteristic such as race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability or age;

(e) arrange, instruct or solicit fraud, forgery, unauthorized access to accounts, trafficking, illegal weapons or drugs, exploitation or other serious harm;

(f) sexualize anyone under 18 in any way;

(g) share pornographic or graphic sexual material, or solicit sex;

(h) encourage, instruct or glorify self-harm or suicide;

(i) run scams or phishing, or send deceptive or unsolicited commercial messages;

(j) look for dating or romantic introductions, which WEFT does not offer;

(k) select or exclude people for a job because of a protected characteristic where the law does not allow it;

(l) promote investments, securities, loans or other financial products in breach of the law that applies to you or to the people you contact;

(m) impersonate anyone, misrepresent who you are or whom you represent, or create accounts by automated means;

(n) scrape or harvest information about members, or use anyone's details for a purpose they did not agree to;

(o) keep contacting a person who has declined or blocked you, or try to identify a person who chose to stay anonymous;

(p) interfere with WEFT's security or systems, upload malware, or try to reach information you are not allowed to see; or

(q) infringe anyone's intellectual property, privacy or other rights, or otherwise break the law.

We enforce these terms with automated tools, including AI classifiers, and with human review. Requests and Community posts are checked before other members see them. Depending on the result, content may be shared, shared only with extra protections that you agree to first, held for a closer check, or not accepted. If something you write suggests that your own life may be at risk, we show support resources instead of sharing it. If a check cannot be completed, content is held rather than shared.

You can report a member, a profile, a conversation, a Request you received, a Community post or an open need from where you see it, and you can block people. The person you report is not told who reported them, and WEFT reviews reports. Anyone, including people without an account, can report content they believe is illegal by emailing support@wefthq.io with where the content is, why they believe it is illegal, and their name and email address.

If content or conduct breaks these terms or the law, we may refuse or remove the content, limit features, end a conversation, or suspend or close an account. When we restrict your content or account, we tell you, unless the law or someone's safety prevents it. You can appeal a refused Request from the notice you receive, and you can ask us to review any other decision by emailing support@wefthq.io. Our decision does not prevent you from challenging it as section 14 allows.

Community administrators manage their own Communities within the limits WEFT sets. Their administrator permissions do not give them access to your Requests, the people suggested to you or whom you asked, your consent decisions, your Private Notes or your conversations. Like any member, an administrator sees a Request only if it is sent to them.

A Community is run by its administrators under these terms and any rules the Community sets. An Organization may create and support Communities. Your personal plan is always your own, and an Organization's arrangements with WEFT never change it. Leaving a Community or an Organization does not delete your account.

Any member can make a Business request to find people for a commercial opportunity, a project, an investment conversation or a hire. The people you ask see that it is a business opportunity, and any terms are for you and them to agree. WEFT does not take part in, guarantee or handle money for any arrangement between members, and records no fees, commissions or deal terms.

WEFT suggests people based on relevance, but the decisions are yours: whom to contact, meet, hire, engage or invest with. WEFT is not an employer, recruiter or employment agency for any role, and it is not a broker, investment adviser or funding platform.

WEFT matches people based on relevant experience, interests and permitted connections. Members with WEFT Business receive priority consideration among comparably qualified people where it applies. Payment never creates qualification, never overrides matching requirements and never bypasses anyone's contact or privacy settings, and it gives no priority for salaried roles.

WEFT is free to use. We may offer optional paid subscriptions on the WEFT website: currently WEFT Premium, Coffee Chats and WEFT Business. When they are available, what each plan includes and its price are shown at app.wefthq.io/premium and on the Your plan page before you buy. Premium includes Coffee Chats and WEFT Business. You can hold one paid plan at a time.

Who provides what. WEFT provides the paid features and is responsible for them and for helping you use them. Payments are processed by Stripe and its affiliates; WEFT never sees or stores your full card details. Some orders are completed through Sold through Link, LLC, a Stripe affiliate that acts on WEFT's behalf as merchant of record for the order: checkout and your receipt then show "Sold through Link", and for that order Link charges your payment method, collects any sales tax or VAT that applies, sends your receipts and handles billing and order questions under its own terms at link.com/terms, which apply to that order together with these terms. Checkout shows which arrangement applies to your purchase.

Plans bought in the Android app. In the WEFT app for Android you can also buy a plan through Google Play, and the Google Play Terms of Service apply to that purchase together with these terms. In some countries, including those of the European Economic Area and the United Kingdom, Google is the seller of that subscription; elsewhere, including the United States and Canada, WEFT is the seller and Google sells it as WEFT's agent. Either way, Google Play charges your Google payment method, collects any tax that applies and sends your receipts, and WEFT provides the paid features and is responsible for them. WEFT never sees your payment details.

Prices and tax. Prices are set in US dollars. Before you pay, checkout shows the final amount, including any tax that applies where you live, and the currency you will pay in. In the Android app, the price is the one Google Play shows before you subscribe, in your currency, and it can differ from the website's; depending on where you live, it includes tax or Google Play adds tax at checkout.

Automatic renewal. Your plan renews automatically at the end of each billing period, monthly or yearly as you chose, and is charged to your payment method until you cancel. If we change the price of your plan, we will tell you at least 30 days before the new price applies to you, and you can cancel before then.

Free trial. Premium may start with one free trial of 10 days per member. You add a payment method to start it, and nothing is charged during the trial. Unless you cancel before it ends, Premium continues as a paid plan and you are charged the price shown when you started. You are reminded by email before the trial ends. Coffee Chats and WEFT Business have no free trial; if you switch from a Premium trial to one of them, the rest of your trial carries over. In the Android app, the trial is offered only when you are eligible, and Google Play shows it before you subscribe; a trial started on the website or in the app is your one trial.

Changing plans. You can change plan under Your plan. Before you confirm a change, you are shown when it takes effect and any amount that will be charged or credited. For a plan bought through Google Play, you change plan in the Android app: a higher plan starts straight away and Google Play charges the difference for the rest of the period, and a lower plan starts when the period you have paid for ends.

The next paragraph does not apply to consumers who live in Québec; section 14A applies to them instead.

Cancelling. You can cancel at any time under Your plan, Manage billing, and for an order sold through Link also through Link. Your plan stays active until the end of the period you have paid for and you are not charged again. If you cancel during a free trial, you are not charged. For a plan bought through Google Play, you can also cancel in Google Play.

Failed payments. If a renewal payment fails after you have paid for at least one period, your plan stays on for up to 72 hours while the payment is tried again. If it still has not gone through, your paid features pause and your account uses the free allowances until the payment succeeds. Nothing is deleted. If the payment cannot be collected, the plan ends.

The next two paragraphs do not apply to consumers who live in Québec; section 14A applies to them instead.

Refunds. Payments are not refunded for unused time in a billing period, including when you cancel. If a payment cannot be applied to your account (for example because a paid plan is already running), it is cancelled and refunded in full automatically. If you believe you were charged in error, contact us at support@wefthq.io and we will correct any billing error. We may also give a refund in other exceptional circumstances, at our discretion. For a plan bought through Google Play, Google Play's refund policies also apply, and any refund is paid through Google Play to the payment method you used.

Deleting your account ends any paid plan straight away, and the rest of the current period is not refunded.

Your legal rights. For an order sold through Link, you may also ask Link for a refund, and Link's refund policy applies where it is more favourable to you. Nothing in these terms limits any right to cancel, withdraw from or obtain a refund for a purchase that the law where you live gives you, including any right to cancel within a cooling-off period. For a plan bought through Google Play, you may also ask Google Play for a refund, and Google Play's refund policies apply where they are more favourable to you.

The WEFT app for iPhone does not sell plans, and the WEFT app for Android sells them only through Google Play. A plan works on the website and in both apps, however you bought it. A plan bought on the website is managed on the website; a plan bought through Google Play is changed in the Android app or in Google Play.

WEFT may give some members complimentary access to a paid plan. It is not charged and lasts for the period WEFT states.

You can delete your account at any time in Settings. Deletion starts as soon as you confirm and cannot be undone. What is deleted, and the few records that are kept, are described on the account deletion page and in the Privacy Policy.

We may suspend or close your account under section 7, or if we stop offering WEFT. If we stop offering WEFT, we will give you reasonable notice where we can, a chance to download your information, and a prorated refund of any prepaid period that remains. Sections 5 (for the copies that are kept), 12, 13, 14, 14A and 16 continue to apply after your account ends.

The next paragraph does not apply to consumers who live in Québec; section 14A applies to them instead.

WEFT is provided "as is" and "as available". To the extent the law allows, we make no promise that WEFT will be uninterrupted or error-free, that any suggestion, draft or translation will be accurate or suitable, or that any member will respond or help. We are not responsible for what members say or do, on or off WEFT, including the outcome of any introduction, meeting or arrangement between members.

The next paragraph does not apply to consumers who live in Québec; section 14A applies to them instead.

To the extent the law allows, WEFT is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from your use of WEFT. To the extent the law allows, our total liability to you for all claims relating to WEFT is limited to the greater of the subscription fees you paid WEFT in the 12 months before the claim and US$50.

To the extent the law allows, you will compensate WEFT for claims made by others that arise from your content or from your breach of these terms.

Nothing in these terms excludes or limits liability that the law does not allow to be excluded or limited, or any right you have as a consumer that cannot be waived.

Québec consumers: the "Talk to us first" step, the arbitration agreement and the class action waiver below do not apply to you if you are a consumer who lives in Québec. You may bring any dispute before the courts of Québec at any time, individually or as a member of a class action. After a dispute has arisen, you and WEFT may agree in writing to submit that dispute to mediation or arbitration.

Talk to us first. Most problems can be solved quickly by writing to us. Before either of us starts an arbitration or a court case, the one with the complaint sends the other a written notice: you to support@wefthq.io, and WEFT to the email address on your account. The notice gives your name and account email, what happened and what you are asking for, and it must come from you personally, or from your lawyer with your written confirmation. We will both try in good faith to resolve the matter within 30 days, and either of us may suggest a call, or mediation, which takes place only if both of us agree. Time limits for bringing a claim are paused from the day the notice is received until 30 days later. This step does not delay a request to a court for urgent relief allowed below.

Arbitration if you live in the United States. If you live in the United States, you and WEFT agree that any dispute between us arising out of or relating to WEFT, these terms or your use of WEFT, and based on events on or after the day you accept this version of these terms, will be resolved by binding individual arbitration and not in court, except as this section provides. It does not cover a claim either of us filed, or gave notice of, before that day. In arbitration there is no judge or jury, and a court's review of the arbitrator's decision is limited.

How arbitration works. The American Arbitration Association (AAA) administers the arbitration under its Consumer Arbitration Rules and, where they apply, its Mass Arbitration Supplementary Rules, as in force when the arbitration is started (adr.org). A single arbitrator decides. Claims of US$25,000 or less are decided on written submissions unless either of us asks for a hearing or the arbitrator decides that one is needed, as the AAA's rules provide; a hearing takes place by video or, if the arbitrator decides it is necessary, in the county where you live. The arbitrator applies these terms and the law and may award you the same individual relief, including damages, statutory attorneys' fees and relief limited to you, that a court could. The arbitrator decides the dispute and any question about the scope or application of this agreement, except the questions this section leaves to a court.

Costs. You pay no more than the AAA's consumer filing fee (currently US$225), and WEFT reimburses it if the arbitrator awards you any relief or if we settle after you have started the arbitration. WEFT pays all other AAA fees and the arbitrator's compensation. Each of us pays our own lawyers, unless the law or the award provides otherwise, and WEFT will not seek its attorneys' fees or costs from you unless the arbitrator finds that your claim was frivolous or brought for an improper purpose.

Exceptions. Either of us may bring an individual claim in a small-claims court where it qualifies, and until an arbitrator is appointed either of us may move an arbitration whose claims qualify to that court. Either of us may ask a court for an injunction to stop the infringement or misuse of intellectual property, or unauthorized access to or abuse of WEFT. You may choose to bring a dispute relating to sexual harassment or sexual assault in court, as federal law provides. A request for public injunctive relief that the law does not allow to be waived is decided by a court after the individual claims have been arbitrated, and that court case is paused until the arbitration ends.

Individual claims only. You and WEFT may bring claims against each other only individually, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding, and an arbitrator may not combine the claims of different people except as the AAA's mass arbitration rules allow for administration. If a court decides that this paragraph cannot be enforced for a particular claim, that claim, and only that claim, is decided by a court and not in arbitration. A court, and not an arbitrator, decides whether this paragraph and the next one can be enforced.

Many similar claims. If 25 or more similar demands for arbitration are brought against WEFT by the same or coordinated lawyers or organizations, each claimant must first complete the "Talk to us first" step individually, the lawyers must confirm that each claimant's details are accurate, and the AAA's Mass Arbitration Supplementary Rules and fees apply. Both of us will cooperate in good faith with the AAA on the order and scheduling of the cases. A decision in one case binds only the parties to it, and the time limit for each claim is paused while it waits to proceed.

Opting out. You can opt out of arbitration by emailing support@wefthq.io from your account email address, with the words "Arbitration opt-out", within 30 days after you first accept this version of these terms. Opting out also releases you and WEFT from the "Individual claims only" paragraph, and it does not affect anything else in these terms or how you can use WEFT.

If the AAA is unavailable. If the AAA cannot or will not administer an arbitration for a reason you did not cause, we will agree on another arbitration provider, or a court will appoint one. If the AAA declines because WEFT did not pay a fee it owed, you may take your claim to court.

If you live outside the United States, arbitration under this section does not apply to you. You may bring a claim in the courts described below, and after a dispute arises you and WEFT may agree to mediate or arbitrate it.

Governing law. The Federal Arbitration Act governs the arbitration provisions of this section. Otherwise, these terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. If you live outside the United States, you also keep the protection of the mandatory laws of the place where you live.

The next paragraph does not apply to consumers who live in Québec; section 14A applies to them instead.

Courts. A claim that is not arbitrated, other than a small-claims case, is brought in the state or federal courts located in Delaware, and you and WEFT agree to their jurisdiction, except that if you live outside the United States you keep any right you have to bring a claim in the courts where you live. A court may confirm an arbitrator's award, or set it aside where the law allows.

Government and criminal matters. Nothing in this section limits anyone's right to report conduct to a government agency, or the power of any government authority to investigate or act, including in criminal matters.

If you are a consumer who lives in Québec: (a) your plan is a contract of indeterminate term, billed monthly or yearly in advance, that you may cancel at any time; cancellation takes effect when you send it or on a later date you choose, deleting your account counts as cancelling, and within 15 days we refund the part of what you paid that covers the time after cancellation, with no cancellation fee; (b) WEFT is responsible for the consequences of its own acts and those of its representatives, and sections 12 and 13 do not limit that responsibility or the warranties that the Consumer Protection Act gives you; (c) you may bring any dispute before the courts of Québec; (d) if we intend to end your paid plan while you are not in default, we will tell you in writing at least 60 days before. Point (a) applies however you bought your plan, including through Google Play, and however you cancel it; for a plan bought through Google Play, the refund is paid through Google Play.

If you downloaded a WEFT app from the Apple App Store or Google Play, these terms apply alongside that store's terms. The store is not responsible for WEFT or for supporting the app, and these terms are between you and WEFT only. A plan bought through Google Play is also governed by the Google Play Terms of Service and Google Play's refund policies; nothing in them reduces what WEFT owes you under these terms or under the law where you live.

We improve WEFT continually, so features may change, and we may add new ones, including advertising or sponsored content, which will be labelled as such. If we make a change that significantly reduces what a paid plan includes, we will tell you in advance, and you may cancel and receive a prorated refund for the rest of a period you have already paid for.

The next paragraph does not apply to consumers who live in Québec, who are covered by the paragraph after it.

We may update these terms. If a change is material, we will tell you before it takes effect, by email or in WEFT, and where your agreement is needed we will ask for it. The new terms apply from the date they take effect. A change to section 14 does not apply to a claim already filed or notified under it; we will give you at least 30 days' notice of such a change, and you may reject it by emailing us within 30 days after it takes effect, in which case the version of section 14 you last accepted continues to apply to you.

If you are a consumer who lives in Québec, we may change on our own only these elements: the features and allowances of WEFT and of each plan, the price of a plan, the conduct and safety rules in sections 6 and 7, and how you sign in, pay and cancel. At least 30 days before a change takes effect, we send you a written notice by email that sets out only the new or amended clause together with the clause as it read before, the date the change takes effect, and your rights. If the change increases your obligations or reduces ours, you may refuse it and cancel your plan or close your account, without cost, penalty or cancellation indemnity and with a refund of any prepaid unused period, by telling us no later than 30 days after it takes effect.

These terms, together with the Privacy Policy, are the whole agreement between you and WEFT about the service. If any part is unenforceable, the rest still applies. We may transfer these terms to a company that takes over WEFT; you may not transfer them. If we do not enforce a right immediately, we do not give it up.

WEFT Technologies Inc., 4174 Central Sarasota Parkway, 227, Sarasota, FL 34238, United States. Email: support@wefthq.io. Telephone: +1 (617) 201-1413.